Achieve better grades

with X-Essays on your side

Get 20% discount: just use code 20XOFF
Order Now

Toll Free: 1-888-987-6-009

Help Frequently Asked Questions

Basic Information

What do you do at

We provide professional writing services to businesses, students, and people who are looking for a job.

What kind of writing services do you offer?

Here are the services that we provide:

  • Cover Letters, Resumes, and CV
  • Press releases, Website Reviews, Blogging, Copywriting, Product Reviews
  • Lab Reports, Thesis Consultation, Case Studies, Dissertation Assistance, Research Summaries
  • Academic Writing Services – Term Papers, Research Papers, and Essays
  • Scholarship Essays, Admissions Essays, Personal Statements, and The Common Application,
  • Ask a Representative about any Writing you Need!

What Should Customers Know about X-Essays?

There are many web-based companies offering writing services. We have worked very hard to set ourselves apart from the others by hiring professionally trained, degreed writers, offering free revisions and money back guarantees, and providing our clients with the highest level of customer service.

What about Originality?

Every paper is original and written to order.

What about Payments?

You can make payment online when you place your order. We accept PayPal, debit/credit card and eChecks.

Can customers get a Turnitin Report?

Yes, we will provide this upon request?

Orders and Customer Services

What Should Somebody do if they Need Writing Services?

In most cases the best way to order services is by filling out an order form. However, anybody who needs assistance or has a special request can talk to a customer service representative. The order form can be filled out in just a few minutes and will connect customers to the page where they can make payment.

Will Customers wait a long Time for their Papers?

In most cases, the answer is no. However, if there is a large order or a very complex project, patience will be required.  Thesis and dissertation consultation is ongoing and can take several weeks.

Do Customers Need to Worry about Abuse of their Personal Information?

We take several steps to ensure that all personal information is safe. We encrypt and secure stored data, and we have a strict policy against providing personal information to third parties.

When will Work on my Project Begin?

The moment we receive your order, we will find a qualified writer to assist you. This can take as little as a few minutes and never more than 30 minutes. When your writer receives your order, they will begin working. You will be able to contact them as needed until your project is completed. 

How will Help if my Paper is not Satisfactory?

Every order is backed by our unlimited revisions policy.

Who will Work on a Customer’s Project?

The project will be completed by a professional writer with a college degree and an academic/employment background that meets your needs. All of our writers write and speak English fluently, and have passed several tests verifying their skills.

If you Write a Paper for a Customer will you Sell it again in the Future?

Never. It is too much of a risk for our customers and our integrity.

What if a Customer has a Question about an Existing Order, or New Information?

The customer portal allows customers to send messages to their writer, receive messages, and to upload documents. 

Plagiarism and Legal Issues

What is Your Complaint/Question Procedure?

Please send questions or complaints to our customer service personnel. They are available 24 hours a day. However, if you have an active writing project and have a question about that, your writer will help you.

What about Financial Information?

We have contracted out all financial transaction processing to a company who specializes in secured payment processing. They use SSL technology along with the latest security measures to make sure that your information is safe.

Does this Count as Plagiarism?

This is not plagiarism. You are not stealing anybody’s intellectual property. The words and paragraphs you download from us are owned by you and you alone.

If a Customer is a Student do they need to Disclose their Purchase to Anybody?

Absolutely not.

What is your Refund Policy?

We issue refunds or credits if we fail to finish your order or there is a proven issue regarding originality.