1. Interpretation of the Terms
1.1 Agreement refers to these Terms and Conditions.
1.2 Terms – the Company- refer to X-Essays.com, the provider of academic writing services to Customers.
1.3 Terms - the Customer - refer to the person or persons who submit Orders with the Company and abide by the Terms and Conditions described in this Agreement.
1.4 Messaging System is the software that ensures uninterrupted communication between the Customer and the Writer, or with a Support Team Agent.
1.5 Order refers to the actual request for a Product sent to the Company by the Customer. It includes particular requirements and a specification of sources to be used in writing.
1.6 Product is the result of the Order, an original piece, written and delivered to the Customer, in accordance with his or her specifications, as a digital document.
1.7 Product Revision is a request sent by the Customer for editing the final version of the Product, based on the initial requirements of the Order.
1.8 Support Staff refers to the Company’s structural unit responsible for coordinating and assisting the Order process.
1.9 The Writer is a person employed by the Company as a freelancer who provides research and writing services to the Customer according to the Company Agreement.
1.10 The term – Personal Credit Balance – refers to the personal account of the Customer with the Company that stores Credits of the customer, added to his/her personal balance, to be used to offset the cost of orders, as s/he chooses.
1.11 The term – Affiliate Program – refers to a special program targeted at existing Customers of the Company.
2. Order Placing and Registration
2.1 The Customer may place the Order by filling out the Order form on the Website of by asking Support Staff to assist him/her with it
2.2 The Order Form specifies the scope of work, Order parameters and delivery terms. It is the Customer’s personal responsibility to provide exact, full and final information on the Order form, or to the Company's Support Staff that will submit the Order on his/her behalf.
2.3 In addition to the Order requirements, the Customer is required to register his/her profile with the Company by providing his/her name, e-mail address, country of residence and phone number. Should any of these parameters change over time, it is the Customer’s responsibility to update the profile accordingly or notify the Support Staff about the necessary changes.
2.4 Once the Customer’s profile is created, based on the information that is provided during registration, the Customer should not attempt to create another profile by providing different credentials when placing a new Order. The Customer is required to communicate and do business with the Company using one and only one profile, created during the first purchase. Should multiple accounts be created, the Company has the right to merge multiple accounts in one profile to keep the purchase history up to date.
3. Order Payment
3.1 The payment for the Product is calculated according to the Company’s pricing and should be paid in advance. The Company starts to process the Order only after the payment for the Product is made and is authorized.
3.2 The Customer can provide payment in installments, when requested, as long as the following terms are followed:
-The price of the Order should be $500 (USD) or higher
-The payment cannot be divided into more than 4 parts
-The first part of the payment should be paid right after the Customer receives the first payment link
3.2 Order can be paid via Credit Card, PayPal, Wire Transfer (payment via this method may take up from 3 to 14 business days) and/or Personal Credit Balance.
3.2 The Company’s platform for all payments is PayPal, which requires the Customer to go through PayPal check-out in Order to pay for the Order; To pay for the Order using Credit Card, the Customer is required to fill in the PayPal form. Such actions will not create a permanent PayPal account, but are required to proceed with a one-time transaction.
3.3 The Company is not responsible for any technical or procedural issues that may occur while the payment is processed by PayPal. These may include, but are not limited to:
- The payment falling under PayPal Review, which means the payment is not released until the investigation by PayPal is done.
- The payment being done via E-check (electronic check), which is an electronic version of a paper check used to make payments online. It can take up to 10 days for an E-check to get delivered.
- Technical issues with the PayPal platform or Customer’s Bank.
If the transaction fails, the Customer should check the balance on his/her card, online purchase restrictions and card validity before contacting the Support Staff for assistance
4.1 The Company commits to equal access to Promotional and Loyalty Program discounts for each Customer.
4.2 The discount code may only be applied to Orders that are $25 (USD) and over in price.
4.3 The discount code can be applied by placing the Code in the ‘Discount code’ field on the Order Form. Should the code not be provided in the corresponding section, the discount will not be applied.
4.4 The Customer may use ‘First-time Discount’ only once.
4.5 Only one discount may be used per order. Multiple discounts/offers cannot be combined on the same order.
5. Customers Personal Credit Balance
5.1 Personal Credit Balance is a way of payment for Customers within the system. The Balance is created by storing a certain amount of money to Customer’s personal account on the Website, to be applied to future Orders.
5.2 One Credit is equal to One USD.
5.3 The funds can be transferred to the Credit Balance only with Customer’s confirmation. Once the funds are transferred to a Credit Balance, the amount that is stored is non-refundable and may be used to pay for future Orders only.
6. Order Process
6.1 Order validation. The Company reserves the right to re-check the Order details after the payment, to confirm the matching of the requirements indicated while filling out the Order form and any other requirements provided manually by the Customer via any communication channel. Should cases of mismatch occur, the Support Staff will contact the Customer to clarify and finalize the details.
6.2 Order volume. By the Company Standards, Order volume is measured in words only. 1 page Double-spaced is equal to 275 words, and 1 page Single-spaced is 550 words accordingly.
6.3 Change of Order details. The Customer may provide changes to the scope of work by contacting the Support Staff. Changes that influence the volume, urgency or complexity of the Order may require additional payment, which will be discussed with the Customer.
6.4 Resources. Should a specific source be required for Order completion, the Customer is responsible for providing it to the Writer. The Customer should upload the source(s) before the Writer is assigned in order to assure on-time delivery. If the source is provided late, extra time for Order completion will be required.
6.5 Communication. The Customer may contact his/her Writer via the Messaging system, which is available from Customer’s personal profile on the Website. The option is located in the specific Order page, on the top right. The Messaging system is similar to E-mail communication, but is more Secure for Customers to use. The Customer may also contact the Support Staff 24/7 via Online Chat, E-mail or phone.
6.6 Progress tracking. The Customer may track the progress of the Order by going to his/her Order page in the personal account. As well, the Customer may get updates from the Writer or the Support Staff by contacting them via the above-mentioned communication channels.
6.7 Order delivery. The Company is held responsible for the delivery of the Product within the given deadline. If additional time is required due to the complexity of the task, the Support Staff will contact the Customer. The completed order may be downloaded from the Customers personal account on the website. The Customer is held responsible for downloading the product in a timely manner. The Company cannot be held responsible for technical issues from the Customer’s side, which have prevented him/her from downloading the product on time.
7. Order Revision
7.1 The Customer is entitled to free amendments to his/her Order within a 14-day period after Order delivery. If Revision is required at a later time, the Customer will need to pay additionally, depending on the complexity of the Revision.
7.2 The Customer can submit a Revision Request with the help of ‘Feedback’ form or “Any Improvements Required?” in the personal account.
7.3 A free Revision can be provided only if the initial instructions and the instructions for the Revision match. The Company is entitled to ask for additional payment in order to complete the Revision, if the revision instructions contradict the initial Order instructions.
7.4 The Revision deadline cannot be less than the original deadline indicated in the Order form.
8. The Use of Product
8.1 The Orders produced by X-Essays.com are not intended to be submitted as Customers’ own work. The primary purpose of the Product is to be utilized as a reference or a sample for his/her own work.
8.2 The Company strictly abides by all Copyright laws. Any opposing activity is a responsibility of the Customer if he/she breaks the Company's Terms & Conditions.
9. Affiliate program
9.1 Registered Customers have the chance to participate in the Company's Affiliate Program, which entails receiving a Credit for referring friends and acquaintances who then place orders. More information on the Affiliate program can be found in the Customer’s Personal account.
10. Miscellaneous Provisions
10.1 All Terms and Conditions that define the rights and obligations of both contract parties, the Customer and the Company, are listed in this Agreement. This document solely, its statements, promises or inducements, are to be considered valid or binding. After accepting the Terms and Conditions, this Agreement supersedes all previous verbal or written communications and/or Agreements between the parties.
10.2 The Customer accepts that if a certain portion of the Terms and Conditions is in conflict with any state law, it will not affect the rest of the document. The Customer’s rights and obligations will continue to be in force for all other terms of this Agreement.
11. Privacy and Security
11.1 To ensure the data is protected, the Company processes all transactions through a secure online payment system. All the Billing information, which is filled out by the Customer is not stored, saved or available to the Company in any way. The Company encourages Customers not to share their personal Billing information to anyone within the Company, in order to maintain security and Privacy.
11.2 The Company never sells or share personal to any third party; it is only used in the following cases:
· to provide the service according to the Customer’s requirements
· to respond to any queries, complaints or requests;
· to customize the content and/or layout of the Service;
· to notify the Customer about important changes and alterations to the Service.
If The Customer has an Order in progress, the Support Team will contact him/her by e-mail or phone to ensure Order delivery.
The Company will not sell, distribute or disclose Customers’ Information without their consent, unless in occasions required or permitted by law, such as complying with a subpoena, or similar legal processes.
11.3 The Company cannot be held responsible for information available directly to Company’s freelancers. The Company cannot control it or give any guarantees over its future distribution.
11.4 The Information the Customer provides to the Company is stored on secure servers. The Customer is responsible for keeping his/her login details confidential and not disclosing it to any third parties.
12. Limitation of Liability
By accepting the above Terms and Conditions of this Agreement the Customer agrees to release and not hold the Company or its employees, shareholders, officers, agents, representatives, directors, affiliates, promotion, subsidiaries, advertising and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) responsible for any and all losses, rights, damages, claims, and actions of any kind, arising from or related to the products, including but not limited to:
(a) telephone, electronic, hardware or software, Internet, network, email, or computer malfunctions, failures or difficulties of any kind;
(b) failed, garbled, incomplete or delayed computer transmissions;
(c) any condition caused by events beyond the control of the Company, that might cause the product to be corrupted, delayed or disrupted;
(d) any damages or losses of any sort arising in connection with, or as a result of, utilizing the services;
(e) any printing or typographical errors in any materials associated with the service.
Customers accept that the Company can modify its Terms and Conditions determined by the Agreement; modifications will be posted; however, it is recommended and strongly advised, that they review these pages regularly.